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6 Tips to Lift Your Reception

Just like a face represents a person, your reception represents your company. And just like we form an opinion by a person’s face, most visitors similarly form an opinion about your business and how it’s doing by checking out your reception area.

Read our 6 tips for lifting your reception to ensure that it’s not letting you down.

  1. First Impressions

A reception desk is a very important element for every company.  This is generally the meeting point of employees and clients.  The reception desk is a focal point and therefore crucial for the first impression that prospective and existing clients get of your company.  This is why investing in a smart reception desk is a good idea.

The reception desk should emphasise the style and tone of your company.

Give your desk plenty of breathing space so there’s no chance it can get lost.

We recommend integrating storage into the desk because it helps the receptionist to keep their working area clean and tidy. Having a messy desk is certainly not something you would like your clients to see. Especially when you are trying to draw attention to it!

If you choose to avoid a desk and opt for intercoms or robotic receptionists, draw attention to them – who wants to confuse a visitor and consequently turn them away?

  1. Open & Airy

A light and bright reception offers a welcoming and friendly feel to your business.  Glass partitioning gives clients the illusion of a larger, lighter area as it allows more light to flow through the space.

Furthermore, your client gets a real feel of your business and it makes you seem more open and transparent.  If visitors are rare and/or having an independent receptionist doesn’t work for your company, it allows your staff to see and therefore attend to a visitor immediately.

Glass partitioning also keeps your staff secure with a physical barrier but doesn’t make the reception feel small and enclosed. Funky lighting i.e. pendants can be used as focal accents.

  1. Welcome All

The following considerations and adaptations will ensure your office is more accessible to all:

  • Is the reception area reasonably quiet and located away from any noisy machinery?
  • Is seating suitable for people with mobility impairments?
  • Waiting space for wheelchair users?
  • Might it be possible to create a lowered section of the reception desk? If not, it would be advisable to provide some means of allowing wheelchair users to sign forms etc., such as a lower writing shelf, or simply a clipboard.
  • Are people standing behind the reception desk easily see-able from the front, to make lip reading easier?
  1. Personality

If your company is a little more conservative than a cutting-edge tech firm, you may not see employees skateboarding across a room full of bean bags – especially attired in the suit specified on the company’s handbook.  Oak is one of the most enduring shades of furniture and always been there in many different guises. This shade portrays a longevity about your company. Decorations such as graphics and logos help create a strong sense of company branding.

On the other hand, if you see bright colours and graffiti, you are probably trying to link on with Generation Z.

Read also creating-an-inspiring-office-design .

  1. Tech

A touch of technology helps adding feather to the cap of your brand.  Whether it’s a company video or a check in machine.  Keep up.

  1. Functionality

Does your reception offer visitors everything that they need so that they feel comfortable and welcome?  Equally, is your reception designed so that it looks clean and tidy at all times?

Comfy, ergonomic seating will make your visitor’s wait pleasant and enjoyable.  Vending machines will help them feel refreshed.  These are obvious things to include, but how about going that step further by providing somewhere easy and safe to rest coffee cups as well as somewhere to dispose of them.  Provision of Wi-Fi and charging points show that you are going the extra mile to help your visitors have a productive wait.

If you plan to host informal meetings and discussions in your reception space, is it quiet enough and sufficiently shielded from inevitable traffic?

Does your floor ever look a bit dirty, especially when the weather’s not too good?  Installing a small area of entrance matting will help extend the life of the rest of your flooring and keeps it looking much cleaner as it takes the worst of the grime from footwear as people enter the office.

You need to be able to move in the reception without squeezing past furniture.  This will maintain all decorations and furniture in much better condition and your reception will look and feel more spacious and inviting.

“Good design to me is both appearance and functionality together.  It’s the experience that makes it a good design”. -Michael Graves

Get in touch with our workplace consultants for a bespoke design that will wow your visitors!